---
title: My payment is overdue. What should I do?
description: Payment overdue
---

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# My payment is overdue. What should I do?

## Payments are made within three weeks of Pulse Labs receiving and verifying your feedback.

If you believe your payment is overdue, follow these steps.

1. Check your email and your PayPal accounts to ensure you haven't received payment.
2. Verify your PayPal email address is correct in the Pulse Labs portal within your profile under **My payment info**.
3. If you still cannot locate your payment, send an email to [support@pulselabs.ai](mailto:support@pulselabs.ai) with specific study details, and we'll assist you promptly.

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