We have recently learned that messaging using Alexa is only available for Android users. If you are on an iPhone, please go ahead and follow these instructions to set up calling, which will be a focus in one of the future weeks.

In order for messaging and/or calling to work with Alexa in your vehicle, you need to enable communications in the Alexa app on your phone. Please attempt these steps:

  1. If you haven't already, install the Alexa app from the App Store or Play Store

  2. Log in with the same Amazon account you have tied to Alexa in your vehicle

  3. At the bottom of the app, click "Communicate" -- this may take you to a set up flow to enable communications if recently installed the Alexa app. If you have had the app a while, it may show that this is already set up.

  4. Try to message or call (if you have an iPhone) someone from your contacts. If this is successful, great! You're as set up as you can be!

  5. If you receive a message like "Sorry, I couldn't find a contact [NAME]," try clicking the Contacts icon at the top right (looks like 2 people). If nothing is there, try clicking "More" at the bottom right, and go to "Communication" to enable calling and manage contacts.

  6. If the above doesn't work, try long tapping on the app to clear app data, restart the app, and go through the "Communications" tab again. This should allow you to re-connect your Alexa app to your phone contacts.

  7. Try to send a message or make a call one more time.

We are aware that these instructions are a bit complex. If you'd like, you can reach out to us to schedule a Zoom call so we can try to help you live.

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