Identity Verification
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      2. Identity Verification

      Common Questions About ID and Location Verification

      Depending on the study, you may need to verify your ID or location to participate.

      ID Verification

      • Why is my ID verification pending?

      Your ID verification status might be pending due to issues like glare/blur, color mismatches, potential fabrication, or tampering. In those cases, we require manual review prior to verification. This process can take time and we appreciate your patience. Should we need more information to help us verify, we’ll be in touch!

      • Why was my ID rejected?

      Proof of identity may be rejected if it appears to be photoshopped, edited, or tampered with in any way. If your proof of identity is inconsistent with provided details, we will consider banning your account. We appreciate your understanding of these measures.

      • Is it safe to upload my ID?

      Absolutely. Your privacy is a top priority for us. Any personal information you provide is stored securely and strictly used for research purposes. We adhere to the highest data security standards.

      Location Verification

      • Why is location verification needed?

      This process helps us validate the location of our participants, reduces the risk of fraudulent activities, determines eligibility for studies, and enables us to uphold the quality of insights we provide to our clients. Some studies are particularly designed for certains locations only, and using location verification, we are able to ensure the eligibility for these studies.

      • How is the location verified?

      Our app runs four checks to verify user location: VPN, proxy, Tor, and Relay. VPN checks detect if users are masking their IP address, proxy checks uncover IP redirections, Tor checks identify anonymized networks, and Relay checks detect traffic rerouting through intermediaries. These checks are crucial to ensure users are genuinely within the required geographic area for our study, maintaining the integrity and accuracy of our data.

      • Why was my location verification rejected?

      Location verification could have been rejected due to any of the following reasons. If you have any of these services active, please disable them:

      • VPN: Turn off the VPN service in your device’s settings or VPN app.
      • Proxy: Disable proxy settings in your browser or device’s network settings.
      • Tor: Exit the Tor browser and use a standard web browser.
      • Relay: Ensure no network relay services are active in your network settings or software.

      If you are facing any further issues with location verification, please get in touch with support@pulselabs.ai for assistance.